Terms & Conditions

The Crompton’s Rewards Program ("Program") is operated in partnership by Crompton’s Auto Care and Lift & Shift Inc. (“Company”, “Lift & Shift” "us", "our", or "we"). When you enroll in the Program, we license you to collect Crompton’s Points by making qualifying purchases with Crompton’s Auto Care and to redeem those Points in your Account for products/items ("Rewards") that we make available. Enrollment, membership and all related benefits of the Program are offered at our discretion. By enrolling in the Program or by earning Points, you agree that you have read and understand these Terms and Conditions and are bound by all of them, and you consent to our collection and use of your personal information in accordance with our Privacy Policy.

Participation in the Program and Account Management

To enroll in the Program, you must have a valid mailing address in Canada and be of legal age in the province in which you reside. If you meet the requirements of the Program, you will be enrolled as a member in the Crompton’s Rewards Program (“Member”), a Rewards account (“Account”) will be established in your name and you will earn Crompton’s Points.

Your Crompton’s Rewards Account will be credited with Points you earn when dealing with Crompton’s Auto Care. Points are issued on a weekly basis, and it may take another 1-2 weeks for processing. Please allow adequate timing for Points to appear in your Account. We are not responsible for delays in recording Points in your Account. If you have not activated your card and completed your profile within 30 days of your Crompton’s transaction, any Points earned will not be awarded. We may refuse to record or honor Points in your Account, or if already recorded, we may cancel them, if we cannot confirm that they were properly issued or obtained. Lift & Shift may also cancel recorded Points if Crompton’s Auto Care tells us to cancel or reverse the Points earned (for example, because you returned or didn’t pay for products or services for which the Points were issued). Crompton’s Auto Care will determine the conditions under which they will issue Points and may change those conditions at any time and without notice. Lift & Shift is not responsible for any offer of Points which is no longer in effect. Any dispute must be settled between you and Crompton’s. If you believe that the number of Points in your Account is in error, you must tell us within 60 days of the transaction date for which the Points should have been issued or else the number of Points in your Account will be deemed to be correct, except for excess Points improperly recorded in it. We may require you to submit documentation to support your claim.

A password is required in order to access your Crompton’s Rewards Account and to redeem awards in the Crompton’s Points Program or when contacting a program representative. Anyone who knows your Crompton’s Account # and password will have full access to your Account, and may change profile information associated with your Account and redeem Points recorded in your Crompton’s Points Account. You are responsible for maintaining the secrecy of your program password and for notifying us of any unauthorized use of your password. We are not responsible or liable in any way for any loss arising from your failure to comply with these provisions.

As a Member of Crompton’s Rewards, you are also responsible for maintaining accurate and updated personal information online. We are not responsible for rewards not received as a result of Member's failure to provide accurate or current personal contact information. You agree to receive emails and SMS text messages (standard message and data rates apply) from Crompton’s Auto Care and understand that you can alter your subscription options at any time via the email and text message programs.

Redemption of Points

Crompton’s Points have no cash, monetary or other value and cannot be converted into any currency. Points can be redeemed for products/items that are made available through our redemption interface. We reserve the right to change the products/items and values at any time without advance notice. You may use our website, to redeem Points for the rewards that we make available. The number of Points recorded in your Account and the number of Points required to obtain any particular Reward are subject to verification by our program representatives. Once Rewards have been fulfilled and/or shipped, no changes or refunds whatsoever are permitted. All Rewards are offered subject to availability. We assume no responsibility for any loss, damage, defect, injury, death or expense relating to any Reward, or for your Rewards not turning out as you expected for whatever reason. As a member of the Crompton’s Rewards Program, you are solely responsible for all taxes, where applicable.

Limitation of Liability

Neither we, our affiliates, nor any of our or their respective officers or directors, have any responsibility or liability for any expense, loss, cost, injury, damage, delay, accident or any other matter or thing whatsoever (collectively, "Costs"), however suffered or caused (including compensatory, incidental, indirect, special, punitive, consequential or exemplary damages or damages for loss of income or profits), directly or indirectly arising out of or related to (i) the Program or your participation in the Program; (ii) any failure, delay or decision by us in administering the Program or amending these Terms and Conditions or the basis on which you can redeem points; (iii) unauthorized use of your Account # or password; (iv) any offer, representation, statement or claim about the Program; or (v) the purchase, redemption for or use of any goods or services, whether made available by us or otherwise. This applies even if we or our representatives are advised of the possibility of such Costs. Any liability we may have to you or anyone else who obtains the benefit of any Points you redeem, under any circumstances, for any negligence, breach of contract or otherwise, is limited to crediting your Account with the number of Points you redeemed in connection with those circumstances.

Termination, Changes and Breach

We may change these Terms and Conditions, any aspect of the Program including redemption procedures or any Rewards in any respect, all without notice and even though changes may affect the value of points already accumulated. For example, but without limitation, we may add, delete or change offers, time limits for collection, the redemption or use of points; redemption conditions or procedures; or the number of points required for particular Rewards. If no points are recorded in your Account for 24 months, you become bankrupt, commit fraud, misrepresent any information, violate any Terms and Conditions, abuse your Program privileges or act in any other way to the detriment of us, our Partners or Suppliers or the Program, we may, without affecting our other rights, disclose such information requested by proper authorities, terminate your enrollment and/or cancel your points and Rewards. If a Point or Reward expires or is cancelled for any reason, it becomes void without compensation.


These Terms and Conditions may be different from what you know about the Program. These Terms and Conditions constitute the entire agreement between you and us regarding your participation in the Program, your entitlement to collect Points and redeem Crompton’s Points and your entitlement to any other benefits of the Program, and supercede all previous versions. Except as expressly contained in these Terms and Conditions, there are no conditions, representations, warranties, express or implied, statutory or otherwise. When you deal with us over the Internet, you consent to the formation of contractual relations through electronic communications. We are the final authority as to the interpretation of these Terms and Conditions and as to any other questions or disputes regarding the Program or any Reward. Unless we otherwise elect, any dispute regarding these Terms and Conditions, including validity, existence, binding effect, interpretation, performance, breach or termination, and including tort claims, shall be referred to and finally determined, to the exclusion of the courts, by a single arbitrator. The arbitration shall take place in Aldergrove, British Columbia in English, and in accordance with British Columbia laws. In all other respects the arbitration shall be governed by and subject to the Canadian Arbitration Act. The arbitration shall be conducted in strict confidence with no disclosure to any person of the fact of the dispute or any aspect of the dispute except as necessary for resolution of the dispute.

Crompton’s Points have no cash, monetary or other value and cannot be converted into any currency. Crompton’s Points can only be used to redeem for Rewards displayed on our website. All materials and any notices from us will be sent to your email/address as in our records; please update your profile if your email/address changes.

The Program, all rules and Terms and Conditions are governed by the laws of British Columbia and the federal laws of Canada applicable therein. If any provision of these Terms and Conditions is invalid or unenforceable, such provision shall not affect the validity and enforceability of the remaining Terms and Conditions.